Ping Internet – How To Guide

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How to Reconnect Your Fibre Modem by Powering Off

If you’re facing connectivity issues with your fibre modem while using Ping Internet, a simple power cycle can often work wonders. This step-by-step guide will demonstrate how to power cycle your fibre modem, which is essential for restoring your internet connection.

Materials Needed:

  • Fibre modem

Step 1: Identify Your Fibre Modem: Begin by locating your fibre modem, a small box typically equipped with indicator lights and ports for cables.

Step 2: Power Off:

  • Find the power cable connected to your fibre modem.
  • Gently unplug the power cable from the modem. This action will effectively turn off the modem.

Step 3: Wait for 30 Seconds: Give the modem at least 30 seconds to power down completely. This waiting period is essential to allow any residual power to dissipate.

Step 4: Power On:

  • Plug the power cable back into the modem.
  • Wait for a few minutes while the modem restarts and initializes. During this time, the indicator lights will go through various sequences.

Step 5: Check Connectivity: Once the indicator lights stabilize, usually displaying a solid pattern, it indicates that the modem has restarted successfully. Now, test your internet connection to ensure it’s working correctly.

In conclusion, power cycling your fibre modem can be a quick and effective way to resolve many connectivity issues. If problems persist, don’t hesitate to reach out to your Ping Internet’s customer support for further assistance.

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